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Good morning, Community:
If we schedule a callback by using the Architect In-Queue CallFlow Action called Create Callback,
Hi RobertHope you are well
Adding to this point, is it normal that in performance - queues when i select call backs there are two call backs on lets say 13th and 14th of this month.One is answered and other is not, but both are shown in the same way which is offered , but the offered call is available in the calls section i.e., i can see the metrics like the talk time avg handle time. but not in the call back section
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