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Read Balance and Date Back

  • 1.  Read Balance and Date Back

    Posted 6 days ago
    good day,
    i am currently getting due and last balance amount and date from CRM solution and need assistance with reading it back via Architect.
    i have managed to get the date and balance to read back but have a strange challenge.
    when on Balance Menu customer can select:
      1. Press 1 - To Play back Due date and amount, - this works 100%
      2. Press 2 - To Play back last payment date and amount - this works 100%
      3. Press 3 - returns to the Balance Menu and this is where the issue is:  
    when i Press 1 above and listen to Due date and amount and then Press 3 to return to main Menu, i then Press 2 to listen to last payment date and time. the amount plays back but with the date it only plays the year (2020) and not the day or month an this is the issue visa versa.
    So when returning to Main Menu and selecting a different option, the date does not playback correct but when selecting any option at 1st all plays back.
    #Routing(ACD/IVR)

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    Reginald Sheraton
    Bytes Systems Integration (a division of Altron TMT (Pty) Ltd)
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  • 2.  RE: Read Balance and Date Back

    Top 25 Contributor
    Posted 6 days ago
    Can you screen shot your flow or attach (with any secure info removed)?

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 3.  RE: Read Balance and Date Back

    Posted 6 days ago
    uploaded

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    Reginald Sheraton
    Bytes Systems Integration (a division of Altron TMT (Pty) Ltd)
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  • 4.  RE: Read Balance and Date Back

    Top 25 Contributor
    Posted 5 days ago
    Sorry I don't see your attachment or screenshot.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 5.  RE: Read Balance and Date Back

    Posted 5 days ago
    Hi there, no i did not.
    because of timelines, i put a workaround in place whereby i use a switch for all the days, months and years whereby i do not use a variable but please the actual audio
    if day = 01 then play audio day01 x 31 audio files for each day
    if month = 01 then play audio January x 12 audio files for each month
    if year = 2020 then play audio 2020 for each year

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    Reginald Sheraton
    Bytes Systems Integration (a division of Altron TMT (Pty) Ltd)
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  • 6.  RE: Read Balance and Date Back

    Posted 5 days ago
    Hey Reg

    Can you upload the flow anyway please? We can see if we can sort it out without the workaround :-)

    Cheers buddy


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    Vernon Van Dam
    Technical Consultant
    NTT Australia Pty Ltd.
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