Genesys Cloud (formerly PureCloud)

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WebSurvey

  • 1.  WebSurvey

    NEW MEMBER
    Posted 6 days ago
    Hello,
    I am trying to implemented the WebSurvey  and  Agent would need to send a email to users once the call gets over.  I  know how to build the inbound call flows. but this survey is new to me and i am following the guideline given in the following link (https://help.mypurecloud.com/articles/work-with-survey-invite-flows/). On this link, it mentioned to create survey form under the quality . but i dont find it. i could see Evaluation Form and i have added a form. Next step is, need to create survey invite flow and on the Architect, flows-> Survey Invite. but i don't see this option in the architect flows.
    I can see (InboundCall,InboundEmail,InboundChat,OutboundCall,In-QueueCall,securecall,workflow). but not Survey Invite. is the document up-to-date? Also, on the document, there is a link to download the sample invite flow and i downloaded. i cannot import in work flow.  please help me in giving step by step to create the survey.

    My assumption : Work flow is a Survey Invite


    Please guide me the steps and give me the samples if any.

    #AskMeAnything(AMA)
    #ArchitectureandDesign
    #ConnectwithaCustomer(NEW)
    #DigitalChannels
    #Implementation
    #Integrations
    #Omni-ChannelDesktop/UserInterface
    #Outbound
    #PlatformAdministration
    #QualityManagement
    #RemoteWorkEnablement
    #Reporting/Analytics
    #Roadmap/NewFeatures
    #Routing(ACD/IVR)
    #Security
    #SIP/VolP
    #SystemAdministration
    #Telephony
    #Unsure/Other
    #PureCloudQAEpisode

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    KM
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  • 2.  RE: WebSurvey

    Top 25 Contributor
    Posted 6 days ago
    What level GC licenses do you have?  1, 2 or 3?

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 3.  RE: WebSurvey

    NEW MEMBER
    Posted 5 days ago
    Hi Vaun McCarthy,

    Where do i see this GC license? i have full access on the account. please let me know.


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    Sudhir Chaudhary
    Edenred USA
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  • 4.  RE: WebSurvey

    Top 25 Contributor
    Posted 5 days ago
    Check under Admin\Account Settings\Subscription

    I suspect you only have Pure/Genesys Cloud level 2

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 5.  RE: WebSurvey

    NEW MEMBER
    Posted 4 days ago
    Thanks for the reply and i have checked the license  and i can see its "PureCloud 2 ". can't we create webservey using this license?

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    Sudhir Chaudhary
    Edenred USA
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  • 6.  RE: WebSurvey

    GENESYS
    Posted 4 days ago
    Sudhir,

    I'm afraid that the Web Survey functionality is only available at the PureCloud 3 license level as indicated at the top of this page: https://help.mypurecloud.com/articles/create-a-web-survey-form/

    If you are not interested in upgrading to a PureCloud 3 license, then there are several AppFoundry partners that provide survey capabilities in the AppFoundry Marketplace: https://appfoundry.genesys.com/filter/genesyscloud.  Just search for 'survey'.​

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    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
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