Hello,
I am trying to implemented the WebSurvey and Agent would need to send a email to users once the call gets over. I know how to build the inbound call flows. but this survey is new to me and i am following the guideline given in the following link (https://help.mypurecloud.com/articles/work-with-survey-invite-flows/). On this link, it mentioned to create survey form under the quality . but i dont find it. i could see Evaluation Form and i have added a form. Next step is, need to create survey invite flow and on the Architect, flows->
Survey Invite. but i don't see this option in the architect flows.
I can see (
InboundCall,InboundEmail,InboundChat,OutboundCall,In-QueueCall,securecall,workflow). but not Survey Invite. is the document up-to-date? Also, on the document, there is a link to download the sample invite flow and i downloaded. i cannot import in work flow. please help me in giving step by step to create the survey.
My assumption : Work flow is a Survey Invite
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