I received an email that two of my GC customers are not using the new IP address range. One is BYOC Prem and the other is GCV, with neither using Direct Connect. I don't know if this means they are not using the new range with physical phones, WebRTC, or what.
I have reviewed the following:
https://help.mypurecloud.com/articles/cidr-ip-address-range-for-cloud-media-services/These customers should not have to do anything, as they do not whitelists anything today and should not have to make changes from what I understand.
If they're not using the new range, could that be DNS related? Do we need to have them reboot physical phones or flush DNS somewhere?
Would the Desktop client version play any role in what IP range is used? I would assume it's all DNS based and not hard coded IPs, but I'm concerned about this warning and want to throw out all possibilities.
Please let me know if you have any insight or recommendations.
Thanks,
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Daniel McLeod
Qsect LLC
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