Genesys Cloud CX

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  • 1.  Skilling Metrix Export

    Posted 09-10-2021 09:16
    Hi - Work with 400+ users and looking for a way to export in excel the ACD Skills assigned to each user.  This would help us with maintenance and providing recommendations for cross skilling to the business unit.

    Christie Gage
    Nationwide Mutual Insurance Company

  • 2.  RE: Skilling Metrix Export

    Posted 09-11-2021 12:57
    My suggestion is to use the Genesys CLI to export users with GC users list and the use JQ to query for username and skills the use a JQ pipe to export to a CSV file.  This is a single line request to GC.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

  • 3.  RE: Skilling Metrix Export

    Top 25 Contributor
    Posted 01-06-2022 22:25
    Something like this in Powershell
    In folder with gc.exe (Set-Location C:\SomeFolder)
    (.\gc.exe users list -a --expand="skills" | ConvertFrom-Json) | Where-Object {$ -eq "YourDivisionName"} | Select-Object id, @{Name="division"; Expression={$}}, email, @{Name="skills"; Expression={$}} | Export-Csv -Path .\division_users.csv -NoTypeInformation

    CLI links to get you going:  -install instructions or download link, you will need to setup OAuth in Genesys with permissions too. -some handy expressions to get you started, above was just a slight variation on one posted here.

    Anton Vroon