Genesys Cloud CX

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  • 1.  Skilling Metrix Export

    Posted 09-10-2021 09:16
    Hi - Work with 400+ users and looking for a way to export in excel the ACD Skills assigned to each user.  This would help us with maintenance and providing recommendations for cross skilling to the business unit.
    #Telephony

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    Christie Gage
    Nationwide Mutual Insurance Company
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  • 2.  RE: Skilling Metrix Export

    Posted 09-11-2021 12:57
    My suggestion is to use the Genesys CLI to export users with GC users list and the use JQ to query for username and skills the use a JQ pipe to export to a CSV file.  This is a single line request to GC.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Skilling Metrix Export

    Top 25 Contributor
    Posted 01-06-2022 22:25
    Something like this in Powershell
    In folder with gc.exe (Set-Location C:\SomeFolder)
    (.\gc.exe users list -a --expand="skills" | ConvertFrom-Json) | Where-Object {$_.division.name -eq "YourDivisionName"} | Select-Object id, @{Name="division"; Expression={$_.division.name}}, email, @{Name="skills"; Expression={$_.skills.name}} | Export-Csv -Path .\division_users.csv -NoTypeInformation

    CLI links to get you going:
    https://developer.genesys.cloud/blog/2021-02-11-Introducing-the-CLI/  -install instructions or download link, you will need to setup OAuth in Genesys with permissions too.
    https://github.com/MyPureCloud/quick-hits-cli -some handy expressions to get you started, above was just a slight variation on one posted here.

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    Anton Vroon
    KiwiBank
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