Genesys Cloud (formerly PureCloud)

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One Contact associated to multiple Accounts

  • 1.  One Contact associated to multiple Accounts

    GCAP Member
    Posted 8 days ago
    We are utilizing External Contacts and we have a business rule that allows a Contact to be associated to multiple Accounts. In the user interface once a Contact is associated to an Account it will not allow me to select the same contact in a different Account.

    Let me know if anyone has run into this and has a work around.
    #ArchitectureandDesign

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    Greg Barrett
    Outdoor Network, LLC
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