Hi Team
Is it possible to allocate interactions or provide permission to agents to access their own interactions but not anyone elses?
I am thinking its to do with possibly the conditions option in the permission, but i am not wanting to expose none related interactions to the agent for privacy matters.
We are looking at the options to have agents provide feedback on their non evaluated calls.
Otherwise would it fall into setting up divisions to limit the access to the full interaction suite?
#Omni-ChannelDesktop/UserInterface#QualityManagement#Unsure/Other------------------------------
Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
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