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  • 1.  Sounds Division

    Posted 10-11-2019 11:13
    Hello Community,

    is It possible to separate the sounds of inbound calls in PureCloud?

    I would like to have the alerting sound in the speaker of PC and the interaction voice of the customer in headphones

    Thanks
    #Implementation
    #PlatformAdministration

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    Sergio Rota
    TechneValue GmbH
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  • 2.  RE: Sounds Division
    Best Answer

    GENESYS
    Posted 10-11-2019 11:26
    Yes. You can follow the directions in the Resource Center article.

    https://help.mypurecloud.com/articles/create-a-new-audio-profile/

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Sounds Division

    Posted 03-17-2020 08:00
    Thank you George!

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    Sergio Rota
    TechneValue GmbH
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