Hi Everyone,
I wanted to post here to get some help around solving a problem we see every once in a while.
With Callbacks our users can initiate the callback and site on that page for as long as they would like without beginning the call to the customer. The issue with this is because we are recording this user as On Queue but in fact they are just sitting in this limbo period without beginning the call to the customer.
Does anyone have any insight into how we can set a time out period for our users to begin the call to the customer? Any help would be great.
Thanks!
#SystemAdministration#Telephony------------------------------
Todd Dowdy
------------------------------