Genesys Cloud (formerly PureCloud)

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Restrict Callback Timing

  • 1.  Restrict Callback Timing

    Posted 09-09-2020 19:53
    Hi Everyone,

    I wanted to post here to get some help around solving a problem we see every once in a while.

    With Callbacks our users can initiate the callback and site on that page for as long as they would like without beginning the call to the customer. The issue with this is because we are recording this user as On Queue but in fact they are just sitting in this limbo period without beginning the call to the customer.

    Does anyone have any insight into how we can set a time out period for our users to begin the call to the customer? Any help would be great.


    Todd Dowdy

  • 2.  RE: Restrict Callback Timing

    Posted 09-10-2020 09:13
    Edited by William Martín Chávez González 09-10-2020 15:49
    Good morning Todd:

    Plaease check the following Developers Forum discussion:

    I expect it helps to you.Also you can reply on it with your own suggestions or questions.

    William Martín Chávez González
    Systems Engineer
    Global Networks Solutions S.A.S.