Genesys Cloud (formerly PureCloud)

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Interaction Timers Do not Stop

  • 1.  Interaction Timers Do not Stop

    Posted 9 days ago

    Hi,

    We are having an issue whereby interaction timers are not clearing or resetting when a call has ended and continues to count. Does anyone know what the root cause of this issue is and how to resolve it?

    I keep having to raise this with Genesys support to clear this, however, it re-occurs frequently and is not good from a customer POV.

    Agents are still able to take calls, however, it does affect reporting stats.

    Thank you.


    #Reporting/Analytics
    #Unsure/Other

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    Christopher Carr
    IP Integration
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