Genesys Cloud (formerly PureCloud)

Discussion Thread View

Interaction Timers Do not Stop

  • 1.  Interaction Timers Do not Stop

    Posted 07-27-2020 12:20


    We are having an issue whereby interaction timers are not clearing or resetting when a call has ended and continues to count. Does anyone know what the root cause of this issue is and how to resolve it?

    I keep having to raise this with Genesys support to clear this, however, it re-occurs frequently and is not good from a customer POV.

    Agents are still able to take calls, however, it does affect reporting stats.

    Thank you.


    Christopher Carr
    IP Integration