Hi,
We are having an issue whereby interaction timers are not clearing or resetting when a call has ended and continues to count. Does anyone know what the root cause of this issue is and how to resolve it?
I keep having to raise this with Genesys support to clear this, however, it re-occurs frequently and is not good from a customer POV.
Agents are still able to take calls, however, it does affect reporting stats.
Thank you.
#Reporting/Analytics#Unsure/Other------------------------------
Christopher Carr
IP Integration
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