Genesys Cloud (formerly PureCloud)

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Change System Prompts not work

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  • 1.  Change System Prompts not work

    Posted 9 days ago
    Hi All

    I have change system prompts for num_1 using record from browser

    and I've also pressed the preview button, and the sound has changed with the sound I recorded,

    But when I play audio tts number 1 on the reusable task or reusable menu, why is the sound that comes out still the default sound ?
    does not play back the sound I have recorded
    #ArchitectureandDesign

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    Husein Nasution
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  • 2.  RE: Change System Prompts not work
    Best Answer

    GENESYS
    Posted 9 days ago
    If you use the TTS option to play the prompt, then it will use TTS to play the number. If you want to play what you recorded, use the Prompt option in the Play Audio, not TTS.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
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  • 3.  RE: Change System Prompts not work

    Posted 9 days ago
    Edited by Husein Nasution 9 days ago
    Thank you so much , Finally i can solve this one

    Thank You

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    Husein Nasution
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  • 4.  RE: Change System Prompts not work

    GENESYS
    Posted 9 days ago
    Ok, good!

    For other people who find the thread and may not know:



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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
    ------------------------------