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  • 1.  Inconsistency with Teams presence/Graph API

    Posted 06-07-2023 02:53
    Edited by Vaun McCarthy 06-07-2023 03:19

    EDIT:  Solved this immediately after posting.  The other phone field had been overwritten/removed by someone for a few users and at the same time the SCIM attribute mappings in Azure had been modified.  Used the API to update the phone for a user to test and presence is fine now.

    Has anybody else had issues with Teams presence being inconsistent?  Have a test group of about 5 users that have been provisioned via SCIM fine but for the last week or two I find that some of them I don't get their presence in the Teams integration in the UI and others I do.  Up until a few weeks ago I consistently had presence showing up fine.


    #Integrations
    #Omni-ChannelDesktop/UserInterface

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    Vaun McCarthy
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  • 2.  RE: Inconsistency with Teams presence/Graph API

    GENESYS
    Posted 06-29-2023 15:21

    That's an interesting race condition. Glad you figured it out.



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    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
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    Original Message


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