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  • 1.  Dashboard consume License Type PureCloud 1? Why?

    Posted 10-14-2019 04:20
    Hello

    I am PureConnect administrator from last 6 years and I am "new" on PureCloud.

    I review by customer requets the next situation:

    Customer ask me about configure a user that can view dashboard without consume license type PureCloud 1.
    Customer wants to show the dashboard in the similar mode Interaction Marquee on PureConnect works.

    In tab permissions I see "analytics>dashboardConfigurations>View" require PureCloud 1 license.

    Is there any other configuration or is possible on future the view permission did not require PureCloud 1 license. This function is only access to information, but you don´t manage any interaction.

    Thanks in advance,

    Regards
    #Reporting/Analytics

    ------------------------------
    Ricardo Macayo
    Telefonica Soluciones de Informatica
    ------------------------------


  • 2.  RE: Dashboard consume License Type PureCloud 1? Why?

    GENESYS
    Posted 10-15-2019 09:26
    We are working on a Wallboard license that will allow you to purchase a license that is solely to display the Dashboard in a Wallboard setting.  That is not yet available but expected in the few months.

    ------------------------------
    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 3.  RE: Dashboard consume License Type PureCloud 1? Why?

    GENESYS
    Posted 10-15-2019 09:38
    To add to Darlene's comment, you currently need the PureCloud 1 license and the analytics>dashboardConfigurations>View permission because a user can see only the dashboards he/she has created--no sharing of dashboards, or seeing another user's dashboards, until the new public dashboards feature Darlene mentioned comes along. So, anyone who wants to see a dashboard has to be able to create it, which is PureCloud 1 level.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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  • 4.  RE: Dashboard consume License Type PureCloud 1? Why?

    Posted 10-15-2019 09:56
    Thanks a lot Darlene, George

    I will inform our customer this feature will be available in future and they can share wallboards configuration across users.

    Regards

    ------------------------------
    Ricardo Macayo
    Telefonica Soluciones de Informatica
    ------------------------------



  • 5.  RE: Dashboard consume License Type PureCloud 1? Why?
    Best Answer

    GENESYS
    Posted 10-15-2019 10:09

    Thanks George-


    Let me add a bit more detail.  There's 2 features currently in Development:

     

    1. New Wallboard Licensing option (not PC1, PC2, or PC3) which will allow for a dashboard to be put on a wallboard display only.
    2. Public Dashboards – This will allow for users with Edit permissions to set their dashboards to Public so that any user with Read permission will be able to access it.

     

    DK

     

    Darlene Oordt

    Sr. Director, PureCloud Product Management

    M 773.255.3610

    darlene.oordt@genesys.com

    signature_1046042475






  • 6.  RE: Dashboard consume License Type PureCloud 1? Why?

    GENESYS
    Posted 10-15-2019 14:00
    Thanks, Darlene!

    If I recall correctly, the Wallboard feature is slated to come out first, correct?

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 7.  RE: Dashboard consume License Type PureCloud 1? Why?

    GENESYS
    Posted 10-15-2019 14:03

    They are both in development.  I would suspect the license will arrive first, but there's no guarantee on the order of the releases.

     

     






  • 8.  RE: Dashboard consume License Type PureCloud 1? Why?

    Posted 10-15-2019 10:41
    It would be great to not use another licence on this! please keep us updated on when it will be available?

     Thanks

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    Gordon Thomson
    Actavo
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