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Detect Voicemail while Transfering to an external number in Architect.

  • 1.  Detect Voicemail while Transfering to an external number in Architect.

    Posted 01-21-2021 06:10
    Hi all,

    When we use "Transfert to Number" block in the Architect, the call went to the failure path in case of busy number or Network error...etc. that is good.
    But my question, can we also add a control to detect either humain voice or answering machine (like mobile's voicemail) in order to make decision in case of detecting external number's voicemail and apply a specific instruction in Architect ?

    Thank you in advance for your help.

    Regards.
    #PlatformAdministration
    #Routing(ACD/IVR)


  • 2.  RE: Detect Voicemail while Transfering to an external number in Architect.

    Top 25 Contributor
    Posted 01-24-2021 18:45
    Currently the Failure route only gives you:

    • Busy
    • GeneralError
    • InvalidNumber
    • NetworkBusy
    • NoAnswer
    The only option at the moment is to transfer to a user that is forwarded out to that number and then let the Follow-me determine to leave voicemail on that number or bring it back to the user's voicemail on GC.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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