Hi Nichole, yes you should be able to see that under Audit viewer (in Admin area of the GC web interface).
You would need to update the filter to set:
- Service Name= Contact Center
- Entity Type= Queue
You don't need to select a specific action if you'd like all actions returned (MemberAdd, memberRemove)
The user column indicates who has done the change of queue membership. The result on the web interface doesn't tell you what member has been added/removed but the API result does have the info.
If you are looking at using the API you can update the datetime interval and execute the following request:
POST
https://api.mypurecloud.ie/api/v2/audits/query/realtime?expand=user
{"interval":"2021-08-28T10:38:00.000Z/2021-08-28T21:59:00.000Z","serviceName":"ContactCenter","filters":[{"property":"EntityType","value":"Queue"}],"pageNumber":1,"pageSize":50,"sort":[{"name":"Timestamp","sortOrder":"desc"}]}
Hope this helps
Regards
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Hichem Agrebi
hichem.agrebi@cc-expertise.comCC-Expertise Ltd
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Original Message:
Sent: 08-26-2021 16:55
From: Nichole Conway
Subject: Audit Trail for Queue Assignment
Is there a way to see who updated a person's queue assignment in People?
#PlatformAdministration
#Security
#SystemAdministration
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Nichole Conway
State of Missouri - Family Support Division
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