Genesys Cloud (formerly PureCloud)

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Gmail support

  • 1.  Gmail support

    Posted 2 days ago

    I have been going through the forum to see if cloud supports gmail. If it does support gmail I assume it will only support business accounts.

    Please advise.


    Brendan Binns
    Bytes Systems Integration, a Division of Altron TMT

  • 2.  RE: Gmail support

    Posted 2 days ago
    If you are looking just to implement Email routing, yes you can forward from a Gmail account to Genesys Cloud.  Check this out for that scenario:

    If you are trying to use Gmail as an outbound Email SMTP server, I am not sure Gmail would allow for the open relay.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect