Genesys Cloud (formerly PureCloud)

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Gmail support

  • 1.  Gmail support

    Posted 2 days ago
    Hi

    I have been going through the forum to see if cloud supports gmail. If it does support gmail I assume it will only support business accounts.

    Please advise.

    Regards
    #DigitalChannels

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    Brendan Binns
    Bytes Systems Integration, a Division of Altron TMT
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  • 2.  RE: Gmail support

    Posted 2 days ago
    If you are looking just to implement Email routing, yes you can forward from a Gmail account to Genesys Cloud.  Check this out for that scenario:  https://help.mypurecloud.com/articles/register-domain-redirect-inbound-messages/

    If you are trying to use Gmail as an outbound Email SMTP server, I am not sure Gmail would allow for the open relay.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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