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Callback caller ID

  • 1.  Callback caller ID

    Posted 03-11-2020 17:34
    Hello,

    I have implemented the Callback feature in some of our queues and would like to manage the number that displays for the customer when we call back. Right now when I test it comes through my phone as "potential spam". Is there a way to set a default number on the outbound call?
    #ArchitectureandDesign
    #Outbound
    #Routing(ACD/IVR)

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    Julie Green
    Sentinel Benefits & Financial Group
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  • 2.  RE: Callback caller ID

    GCAP Member
    Posted 03-12-2020 14:53
    Pretty sure you would set this up on the queue as the caller ID display, and/or on the external trunk with the Address and Address Override Method.

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    Sven Schiller
    Kognitiv
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  • 3.  RE: Callback caller ID

    Posted 03-03-2021 09:31

    Hello Julie 

    Mind if i ask if you managed to solve this issue?



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    Mariano Martinez
    Interaxa S.A.
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  • 4.  RE: Callback caller ID

    Posted 03-03-2021 09:38
    Hello Mariano,

    I was told it actually has to do with the phone carriers and we would have to work with them to get the number registered or unblocked. I will say since then we haven't been getting this feedback so perhaps something has fixed? We didn't reach out to any carriers.

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    Julie Green
    Sentinel Benefits & Financial Group
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  • 5.  RE: Callback caller ID

    Posted 03-03-2021 10:03

    Thanks Julie for your quick and kind response.

    Apparently yes, it's something the carriers do and it has something to do with the e.164 protocol, but here in argentina it's not used and for callbacks it's driving me insane to do.

    but thanks again and i hope you have a nice day.



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    Mariano Martinez
    Interaxa S.A.
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