We have a set of canned responses specifically formatted for chats and others that are specifically formatted for emails.
When doing the email canned responses I made sure to only use the formatting tools within <g class="gr_ gr_34 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="34" data-gr-id="34">purecloud</g> and have did not get a problem
If you have a screenshot of the canned response, and one then placed into an email I would be happy to show you what mine look like
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Lawrence Drayton
OVO Mobile (My Mobile Data)
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Original Message:
Sent: 07-24-2018 08:14
From: Todd Burley
Subject: Canned Responses
When you create a "canned response", then paste it into an email, the formatting when pasted is messed up(technical term), my users need to reformat the email, cause these are reply's the their customers.
Anyone know of a better way ?
Thank you
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Todd Burley
Avtex
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