Genesys Cloud very nice as cloud contact center service, no doubt about that.
But for me very interesting to know what the reason to use GC Data Tables with all limitations, rate limits etc?
Why not to use other powerful cloud storage services with OData API?
I've compared Data Table with Azure Table Storage. Azure Table Storage has more granular settings for security. Can be easily connected from Genesys Cloud Data Actions, Excel, Tableau or PowerBI.
Genesys Cloud Data Action with Azure Table
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Genesys Cloud Data Action with Azure Table |
Alternative option to store business data in #Genesys Cloud. Conversation Participant Attributes, Data Tables, #Azure Tables.Contact us to get GC Data Action... |
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Taras Buha
taras@noralogix.comwww.noralogix.com------------------------------
Original Message:
Sent: 04-18-2021 22:14
From: Jeff Hoogkamer
Subject: Data tables and controlling access by role/division
Hi All,
Just confirming there's currently no way of controlling access to Data Tables by using roles/divisions?
I can see that there's no allocation of Division to a Data Table through the Admin GUI interface, and the Roles/Permissions indicate that Architect > datatable are not division aware.
However I noticed in the API that Data Tables can have a division allocated (https://developer.mypurecloud.com/api/rest/v2/architect/#put-api-v2-flows-datatables--datatableId-)
Therefore I'm wondering what the Division is used for on a Data Table at this stage if it's set through the API?
Cheers,
Jeff.
#ArchitectureandDesign
#PlatformAdministration
#Security
#SystemAdministration
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Jeff
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