Genesys Cloud (formerly PureCloud)

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Routing of Salesforce Emails?

  • 1.  Routing of Salesforce Emails?

    Top 25 Contributor
    Posted 11-24-2020 19:40
    Probably a dumb question here, but with regards to email integration with Salesforce (and using the client integration/plugin), does Salesforce actually handle the SMTP/POP/IMAP type stuff and so an org would modify their domain mail/mx records to point to Salesforce?  Wanting to try to picture the end-to-end flow for an email interaction.

    Is there an integration where the org would use the built-in email send/receive functions within Genesys Cloud but still integrate to Salesforce?  Guessing that would need some SDK work that I'm trying to avoid.

    #Integrations
    #Omni-ChannelDesktop/UserInterface
    #Routing(ACD/IVR)

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    Vaun McCarthy
    NTT New Zealand Limited
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