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The address on this Location has not been verified. - How can I verify a location's address?

  • 1.  The address on this Location has not been verified. - How can I verify a location's address?

    Posted 05-23-2019 16:56

    I have an address that I've confirmed for one of my international users in Bangalore India. I've created the Location without error, and when I try to use that Location in a Site, I receive the following error:

    "The address on this Location has not been verified."

    How can I verify this Location's address since it keeps coming up as unverified when creating the Site?

    Thanks in advance!


    #SystemAdministration
    #Telephony

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    Monica Michaud
    Koch Business Solutions
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  • 2.  RE: The address on this Location has not been verified. - How can I verify a location's address?

    GENESYS
    Posted 05-23-2019 17:13
    When you enter the address on a Location it should try to autocomplete with what PureCloud thinks is a valid address as you type. You have to try various addresses--it can be hit-or-miss to find one that will verify properly.

    Make sure it says "Verified" next to Address after you click Save for the Location.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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  • 3.  RE: The address on this Location has not been verified. - How can I verify a location's address?

    Posted 05-24-2019 15:41

    Thank you George! I was able to meet today with the user in India to try and find similar addresses or other places including a prominent landmark nearby to no avail. We've tried approximately 10 different options, and none are verifying like you described above. 

    We have followed the following articles as well:
    https://help.mypurecloud.com/articles/create-a-new-location/
    https://help.mypurecloud.com/articles/make-a-location-available-for-sites/

    I'm not familiar with how the validation process happens, but is there a way to submit a known address to the list of verified addresses? Or perhaps a specific format to follow for the address if it is international?



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    Monica Michaud
    Koch Business Solutions
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  • 4.  RE: The address on this Location has not been verified. - How can I verify a location's address?

    GENESYS
    Posted 05-28-2019 08:41
    Can you send me a PM with the address, and I can play with it a bit?

    I have found that sometimes the parts of the address have to go in different fields to work.

    That said, you might have to open a support case to get the address format added...I don't know what they use as a source to verify addresses.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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  • 5.  RE: The address on this Location has not been verified. - How can I verify a location's address?

    Posted 05-28-2019 12:11
    Yes! I sent that address your way George. Thank you for taking a look at that! Please let me know if you are able to find a way of entering the address that works. If it is not working I'll plan to submit a support case.

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    Monica Michaud
    Koch Business Solutions
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  • 6.  RE: The address on this Location has not been verified. - How can I verify a location's address?

    GENESYS
    Posted 05-28-2019 12:46
    The dev side asked that you open a Support ticket so they can look into why it is not verifying, and force verify it if need be.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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  • 7.  RE: The address on this Location has not been verified. - How can I verify a location's address?

    Posted 05-28-2019 13:06
    Thank you George! I will work on opening a support ticket for this.

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    Monica Michaud
    Koch Business Solutions
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  • 8.  RE: The address on this Location has not been verified. - How can I verify a location's address?

    Posted 14 days ago

    Good day George, This issue is consistent it seems for the EMEA region.

    We cannot get most Addresses in Africa Verified. Can anyone help with this? Or will this be fixed?



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    Dewald Smit
    Bytes Systems Integration, a Division of Altron (TMT)
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  • 9.  RE: The address on this Location has not been verified. - How can I verify a location's address?

    GENESYS
    Posted 13 days ago
    Work with the addresses in https://smartystreets.com/ to try and find the right entries needed for the address. Otherwise, the only recourse is to open a case with Care and have them force it to verify.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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