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  • 1.  Chat closing when scrolling up

    Posted 10-15-2019 12:23
    Edited by Matt Lawson 10-28-2019 08:02
      |   view attached
    Does it happen to anyone else?

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    Kaio Oliveira
    InvenIT Prestacoes de Servicos LTDA
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  • 2.  RE: Chat closing when scrolling up

    GENESYS
    Posted 10-28-2019 16:32
    Hi Kaio,

    Great question! Our experts discussed it in the most recent episode of the PureCloud Community Q&A Show. Check it out here!

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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  • 3.  RE: Chat closing when scrolling up

    Posted 10-29-2019 07:28
    Hi Kaio,

    Yes we get this too with our customers, it happens for any large chat, I mainly notice this on Agent Assist.  It has a mind of its own and scrolls back to various points in the conversation, which can be very frustrating

    I must admit I haven't had a chance to raise with support, but guessing that we should

    Thanks Luke

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    Luke Mitchell
    G3 Comms Ltd
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  • 4.  RE: Chat closing when scrolling up

    Posted 10-29-2019 09:56

    Hi Luke... 

    We have an open case with Genesys about this.

    As soon as we get a return, I'll share it here.



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    Kaio Oliveira
    InvenIT Prestacoes de Servicos LTDA
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  • 5.  RE: Chat closing when scrolling up

    Posted 10-29-2019 10:27
    Great thanks Kaio, will be good to know the outcome

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    Luke Mitchell
    G3 Comms Ltd
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  • 6.  RE: Chat closing when scrolling up

    Posted 10-29-2019 09:48
    Thank you so much Cole.

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    Kaio Oliveira
    InvenIT Prestacoes de Servicos LTDA
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