Hi Kaio,
Yes we get this too with our customers, it happens for any large chat, I mainly notice this on Agent Assist. It has a mind of its own and scrolls back to various points in the conversation, which can be very frustrating
I must admit I haven't had a chance to raise with support, but guessing that we should
Thanks Luke
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Luke Mitchell
G3 Comms Ltd
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Original Message:
Sent: 10-28-2019 16:32
From: Cole Callahan
Subject: Chat closing when scrolling up
Hi Kaio,
Great question! Our experts discussed it in the most recent episode of the PureCloud Community Q&A Show. Check it out here!
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Cole Callahan
Genesys - Employees
Online Community Coordinator
Original Message:
Sent: 10-15-2019 12:22
From: Kaio Oliveira
Subject: Chat closing when scrolling up
Does it happen to anyone else?
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Kaio Oliveira
InvenIT Prestacoes de Servicos LTDA
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