Genesys Cloud (formerly PureCloud)

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PureCloud data retention for reports

  • 1.  PureCloud data retention for reports

    Posted 05-09-2018 06:58
    I all,
    does anyone know the retention time of the data used to create PureCloud reports?
    I mean, i would like to understand how long historical data used in reports are kept in the cloud.
    For example, if I want to create a report that contains data of 10 years ago, is it possible to do this? Do the data of 10 years ago still exist?

    Thank so much,

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    Giuseppina Casalaro
    NTT Data Italia S.p.A.
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  • 2.  RE: PureCloud data retention for reports

    Posted 08-31-2018 10:16
    According to this:  Data storage usage and charges - PureCloud Resource Center, it looks like 3 years.  With PureInsights, you can store offline in SQL.


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    Robert Wakefield-Carl
    Avtex
    Contact Center Innovation Architect
    robertwc@avtex.com
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  • 3.  RE: PureCloud data retention for reports

    Posted 10-12-2018 15:03
    There is no longer a mention of how long historical data is retained (interaction data) for a PureCloud Organization in the Data storage usage and charges - PureCloud Resource Center page. Some post replies say indefinitely (for now). Some posts say 3 years.

    What is the retention period for call/interaction data in PureCloud?

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    Dan Fontaine
    Altivon
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  • 4.  RE: PureCloud data retention for reports

    Posted 10-17-2018 09:29
    I believe that the answer is three years based on the following sentences from Data storage usage and charges - PureCloud Resource Center

    Genesys allows data to be stored for up to three years on our platform from its creation date. Customers who wish to save data for longer than three years must move the data to their own data store after three years have elapsed.



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    Dan Fontaine
    Altivon
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  • 5.  RE: PureCloud data retention for reports

    Posted 9 days ago

    The link provided doesn't seem to match to this question anymore.

    Does anyone have a current answer or a good resource link I can follow?  Does Genesys Cloud retain metrics data for up to 10 years possibly?  Or is it 3 years?



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    Nathan Smith
    ConvergeOne, Inc.
    ndsmith@convergeone.com
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