Hi
@Nathan Smith,
I have the same doubt that you have (or had) regarding the time that data is kept in Genesys Cloud, as far as I have been able to read it is 5 years (1827 days).
Although if you try to see interactions older than 18 months (558 days) in the interactions view, agent interactions details view, etc... you won't be able to see it unless your organization is whitelisted.
I leave you a link with the information, I hope it helps you.
https://help.mypurecloud.com/faqs/how-far-back-can-i-go-to-view-historical-data-in-the-genesys-cloud-performance-views/Regards.
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Carlos Camacho Jimenez
Evolutio Cloud Enabler S.A.
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Original Message:
Sent: 11-19-2020 15:03
From: Nathan Smith
Subject: PureCloud data retention for reports
The link provided doesn't seem to match to this question anymore.
Does anyone have a current answer or a good resource link I can follow? Does Genesys Cloud retain metrics data for up to 10 years possibly? Or is it 3 years?
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Nathan Smith
ConvergeOne, Inc.
ndsmith@convergeone.com
Original Message:
Sent: 10-17-2018 09:29
From: Dan Fontaine
Subject: PureCloud data retention for reports
I believe that the answer is three years based on the following sentences from Data storage usage and charges - PureCloud Resource Center
Genesys allows data to be stored for up to three years on our platform from its creation date. Customers who wish to save data for longer than three years must move the data to their own data store after three years have elapsed.
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Dan Fontaine
Altivon
Original Message:
Sent: 10-12-2018 15:03
From: Dan Fontaine
Subject: PureCloud data retention for reports
There is no longer a mention of how long historical data is retained (interaction data) for a PureCloud Organization in the Data storage usage and charges - PureCloud Resource Center page. Some post replies say indefinitely (for now). Some posts say 3 years.
What is the retention period for call/interaction data in PureCloud?
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Dan Fontaine
Altivon
Original Message:
Sent: 05-09-2018 06:58
From: Giuseppina Casalaro
Subject: PureCloud data retention for reports
I all,
does anyone know the retention time of the data used to create PureCloud reports?
I mean, i would like to understand how long historical data used in reports are kept in the cloud.
For example, if I want to create a report that contains data of 10 years ago, is it possible to do this? Do the data of 10 years ago still exist?
Thank so much,
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Giuseppina Casalaro
NTT Data Italia S.p.A.
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