Genesys Cloud (formerly PureCloud)

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Okta integration

  • 1.  Okta integration

    NEW MEMBER
    Posted 15 days ago
    Hello all,
    We have recently integrated our .org to our Okta instance which went step by step according to the Genesys documentation, which I am very appreciative of.  I have a couple of challenges which is the purpose for my question to the community.
    1. We have a policy where any web applications must be logged out after 30 minutes of inactivity.  I am told this is supposed to be part of the Okta integration as our Okta instance should be managing this.  My Okta team has confirmed this is a global setting for all of our apps using Okta.  I haven't seen anywhere to designate this, nor have I been logged out per our Okta service policy. 
    2. When users are logged out either manually or per our Okta service I would like them to be redirected to our Okta login screen.  Can I do this and how.

    Can I get some guidance in this area please.

    Thank you in advance for your assistance.
    #SystemAdministration

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    Mark Pierson
    Ally Financial
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  • 2.  RE: Okta integration

    NEW MEMBER
    Posted 8 days ago

    Logically, Okta itself cannot control/terminate the session,

    so this might be a game with token life-time, but it is auto-refreshing

    So i would dig into Chrome add-ons that can terminate idle sessions



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    Dmytro Zelenskyy
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