Genesys Cloud (formerly PureCloud)

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Okta integration

  • 1.  Okta integration

    Posted 15 days ago
    Hello all,
    We have recently integrated our .org to our Okta instance which went step by step according to the Genesys documentation, which I am very appreciative of.  I have a couple of challenges which is the purpose for my question to the community.
    1. We have a policy where any web applications must be logged out after 30 minutes of inactivity.  I am told this is supposed to be part of the Okta integration as our Okta instance should be managing this.  My Okta team has confirmed this is a global setting for all of our apps using Okta.  I haven't seen anywhere to designate this, nor have I been logged out per our Okta service policy. 
    2. When users are logged out either manually or per our Okta service I would like them to be redirected to our Okta login screen.  Can I do this and how.

    Can I get some guidance in this area please.

    Thank you in advance for your assistance.

    Mark Pierson
    Ally Financial

  • 2.  RE: Okta integration

    Posted 8 days ago

    Logically, Okta itself cannot control/terminate the session,

    so this might be a game with token life-time, but it is auto-refreshing

    So i would dig into Chrome add-ons that can terminate idle sessions

    Dmytro Zelenskyy