I see a thread about adding a custom column to the contact lis to show how many attempts have been made to call a contact, but what about adding he actual outcome of each attempt. Has anyone done this? Can we in the same column or separate:

Name; phone; attempts; status
Fred; 1233445; 2; busy, no answer  

or

Name; phone; attempt_1; attempt_1; etc.
Fred; 1233445; busy; no answer  

Thanks,
#Outbound

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Renaldo Catanzariti
SITA SCARL- Switzerland
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Hi Renaldo. 

We capture this information in a separate column and just control it via campaign rules. E.g. for each dialler attempt we increment Attempt column by 1, and if Attempt column = 1 for example, then we update a separate column Attempt Wrap 1 with the call analysis outcome / wrap etc. 

It works for our needs and isn't difficult to set up. We also use the same sort of technique to write in a separate Column called Attempt Time 1 to write the current UTC time so we can easily find the time that that attempt was made etc. 

Cheers,

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Waati Manukonga
KiwiBank
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Original Message:
Sent: 06-22-2021 05:45
From: Renaldo Catanzariti
Subject: Outcome of each outbound attempt

I see a thread about adding a custom column to the contact lis to show how many attempts have been made to call a contact, but what about adding he actual outcome of each attempt. Has anyone done this? Can we in the same column or separate:

Name; phone; attempts; status
Fred; 1233445; 2; busy, no answer

or

Name; phone; attempt_1; attempt_1; etc.
Fred; 1233445; busy; no answer

Thanks,
#Outbound

------------------------------
Renaldo Catanzariti
SITA SCARL- Switzerland
------------------------------