Hi There,
One of our agents status keeps on changing automatically from time to time to not responding, which makes her unable to answer interactions. Customer support looked at the console logs and said this was due to several disconnection as a result of an unstable network connection. The agent is working from home, and is the only one with such a problem. Has anyone experience such problems ? or do you have a means of dealing with an unstable connection ?
}
07/18/2021
20:21:57.220 -0400
View as Raw
- {t
- "2021-07-19T00:21:57.220Z",
- level
- "INFO",
- message
- "[connect] disconnected",
- clientJid
- clientId
- "60f49e1500001a425b296126",
- userId
- "0cf43fbf-0bf4-4f69-8ee6-578d18538b92",
- logger_name
- "global"
}
Host: realtime-10-40-196-108 Name: /var/log/genesys/realtime.log Category: realtime-pr
Regards
Samuel
#Telephony------------------------------
Samuel Effange
Nissan North America, Inc.
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