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Send a logout message - Genesys Cloud Embeddable Framework

  • 1.  Send a logout message - Genesys Cloud Embeddable Framework

    Posted 09-08-2021 10:40
    Edited by Seyed Ahmad Mansouri 09-08-2021 11:12
    Hello,

    We are integrating with Genesys using Cloud Embedded Framework. Although, we are able to receive agent presences and logout message and send agent presences to Genesys, we could not find a way to send a logout message to Genesys.

    Would you please let us know how it works?

    Thanks
    #Integrations

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    Seyed Ahmad Mansouri
    AMC Technology LLC
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  • 2.  RE: Send a logout message - Genesys Cloud Embeddable Framework

    Posted 09-18-2021 02:36
    I looked everywhere as well to no avail.  I would suggest posting this over at the developer forum and see if anyone has any ideas.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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