Thanks Jason, this is an old thread and we're not seeing as much of these pop up as we used to. Is there anyway for us to see if this is the case? Will this show up in the browser console logs at all?
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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 03-26-2021 13:50
From: Jason Jason Hughes
Subject: Deprecated Signalling
There are two web sockets that connect, Hawk and Realtime. Hawk is the primary web socket with a fall back to Realtime which is being deprecated. We have seen cases where following a connection drop, the Realtime service recovered first and this message was displayed.
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Jason Jason Hughes
Genesys
Original Message:
Sent: 08-28-2020 00:24
From: Vaun McCarthy
Subject: Deprecated Signalling
We get the odd user that gets this message as well. The BYOC Cloud trunk setup in our Org by Genesys is configured for TCP, not TLS. It's not every user either and not every call. I thought I'd come across where this may be a proxy issue with the user's connection. Is that far off the mark?
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Vaun McCarthy
NTT New Zealand Limited
Original Message:
Sent: 06-01-2020 12:32
From: Robert Wakefield-Carl
Subject: Deprecated Signalling
Would your trunk be setup for TLS with 1.0? That is gone. Also check the Media section at the bottom of the trunk and see if you have some rouge CODEC assigned.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 05-29-2020 15:24
From: Christopher Carr
Subject: Deprecated Signalling
Hi,
has anyone come across a message stating "You are using a deprecated signalling service". Please contact your administrator." whilst using PureCloud/Genesys Cloud when dealing with calls?
Any info around this would be appreciated.
Thank you.
#SIP/VolP
#Telephony
#Unsure/Other
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Christopher Carr
IP Integration
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