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  • 1.  Genesys Cloud Billing

    Posted 03-26-2021 04:50
    Hi 

    Wonder if someone can help answer a simple question, 

    we doing a phased migration from PureConnect to Genesys Cloud, however want to set up and license all users in Genesys Cloud, would the billing start from the license being applied to the user or only once they actually use the license (sign in)?

    thanks in advance for you help

    #Unsure/Other

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    Vick
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  • 2.  RE: Genesys Cloud Billing

    Posted 03-31-2021 04:42
    Hi,

    As I understood, license billing start as soon as it has been entered by Genesys in the system even it is not used (assigned to a user).

    Regards

    Christophe

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    Christophe Perrigueux
    AXA Juridica
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    Original Message


  • 3.  RE: Genesys Cloud Billing

    GENESYS
    Posted 04-01-2021 04:03

    Hi Vick,

    Billing for users is based on usage. We only bill for users that login to Genesys Cloud. So you can safely create all the users you will be migrating, they don't count towards usage until they actually login. This goes for Communicate and Genesys Cloud 1, 2, or 3 license types.


    In Genesys Cloud, under Admin --> Subscription you can select Download Usage Report to see the billable users of previous months.

    More good info on this topic can be found here: https://help.mypurecloud.com/articles/about-your-subscription/

    Kind regards,



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    Peter Grothauzen
    Genesys - Employees
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    Original Message


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