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Billing for users is based on usage. We only bill for users that login to Genesys Cloud. So you can safely create all the users you will be migrating, they don't count towards usage until they actually login. This goes for Communicate and Genesys Cloud 1, 2, or 3 license types.
In Genesys Cloud, under Admin --> Subscription you can select Download Usage Report to see the billable users of previous months.More good info on this topic can be found here: https://help.mypurecloud.com/articles/about-your-subscription/Kind regards,
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.