Genesys Cloud (formerly PureCloud)

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Genesys Cloud Billing

  • 1.  Genesys Cloud Billing

    Posted 19 days ago

    Wonder if someone can help answer a simple question,

    we doing a phased migration from PureConnect to Genesys Cloud, however want to set up and license all users in Genesys Cloud, would the billing start from the license being applied to the user or only once they actually use the license (sign in)?

    thanks in advance for you help



  • 2.  RE: Genesys Cloud Billing

    Posted 14 days ago

    As I understood, license billing start as soon as it has been entered by Genesys in the system even it is not used (assigned to a user).



    Christophe Perrigueux
    AXA Juridica

  • 3.  RE: Genesys Cloud Billing

    Posted 13 days ago

    Hi Vick,

    Billing for users is based on usage. We only bill for users that login to Genesys Cloud. So you can safely create all the users you will be migrating, they don't count towards usage until they actually login. This goes for Communicate and Genesys Cloud 1, 2, or 3 license types.

    In Genesys Cloud, under Admin --> Subscription you can select Download Usage Report to see the billable users of previous months.

    More good info on this topic can be found here:

    Kind regards,

    Peter Grothauzen
    Genesys - Employees