Genesys Cloud CX

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Where did the Log in and Log out data go?

  • 1.  Where did the Log in and Log out data go?

    Posted 14 days ago
    Edited by Blair Lawson 13 days ago
    Hi Folks - I've just noticed this morning that the Status tab in Genesys is no longer showing the log in / log out times of agents.
    Has this feature been removed or am I missing something?   Seems to be missing for all users.  The columns exist in the view but are blank.   Any ideas anyone?  Regards, Blair
    #Reporting/Analytics

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    Blair Lawson
    Residential Tenancies Authority
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    UPDATE:  23/11/2021 - The data is back today.   Very strange - but my problem seems to have resolved itself.  :)