Hi Folks - I've just noticed this morning that the Status tab in Genesys is no longer showing the log in / log out times of agents.
Has this feature been removed or am I missing something? Seems to be missing for all users. The columns exist in the view but are blank. Any ideas anyone? Regards, Blair
#Reporting/Analytics------------------------------
Blair Lawson
Residential Tenancies Authority
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UPDATE: 23/11/2021 - The data is back today. Very strange - but my problem seems to have resolved itself. :)