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SSO with MFA currently integrated with Genesys Cloud

  • 1.  SSO with MFA currently integrated with Genesys Cloud

    Posted 30 days ago
    Hi Guys,

    Would like to know if anyone has implemented an SSO with MFA?  If yes, what's the product?  I saw here (About single sign-on (SSO) - Genesys Cloud Resource Center) that there are recommended SSOs but I want to know what product is currently in use in production.  Hope someone has done integration with Thales or DUO.  Thanks.
    #Security

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    Carlos Celestial
    Trends and Technologies Inc
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  • 2.  RE: SSO with MFA currently integrated with Genesys Cloud

    GENESYS
    Posted 28 days ago
    I've seen and used SSO with MFA enabled for both Azure AD and Okta, and have heard of it being put in place with OneLogin as well.  I'm quite sure their are other SSO identity providers that will support this as well.  The important thing to remember is that the MFA implementation is put in place with the SSO IdP, and not necessarily a Genesys Cloud feature.  When Genesys Cloud initiates a login request with the IdP, the IdP is the one that delays validation until the MFA challenge has been passed; at that point the IdP will authenticate the user and return this to Genesys cloud, which will grant access at that point.

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    Richard Schott
    Genesys - Employees
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  • 3.  RE: SSO with MFA currently integrated with Genesys Cloud

    Posted 28 days ago
    Thanks for the info Richard.  Have you ever encountered an SSO provider that was not on Genesys Cloud's supported integrations?  If yes, may I know what's the name of the product and is it working well?

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    Carlos Celestial
    Trends and Technologies Inc
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  • 4.  RE: SSO with MFA currently integrated with Genesys Cloud

    GENESYS
    Posted 28 days ago
    I haven't personally, but I do know that the ADFS option is intended to be used with any SAML based SSO provider.

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    Richard Schott
    Genesys - Employees
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  • 5.  RE: SSO with MFA currently integrated with Genesys Cloud

    Posted 28 days ago
    Thank you very much Richard.

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    Carlos Celestial
    Trends and Technologies Inc
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  • 6.  RE: SSO with MFA currently integrated with Genesys Cloud

    Posted 28 days ago
    Hello Carlos,

    We have a customer using CA Siteminder as their SSO provider. This was done with the Generic SSO configuration. The main challenge with providers not on the Genesys pre-configured list is a bit of trial and error with configuration as their processes or naming conventions may differ.

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    RICHARD CHANDLER
    Conn3ct
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  • 7.  RE: SSO with MFA currently integrated with Genesys Cloud

    Posted 28 days ago
    Hi Richard C.,

    Yes, I agree, it will be a trial and error kind of configuration.  Thank you for sharing.

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    Carlos Celestial
    Trends and Technologies Inc
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  • 8.  RE: SSO with MFA currently integrated with Genesys Cloud

    GENESYS
    Posted 27 days ago
    Hi Carlos, I've worked with a few customers who've reported success with Sailpoint as an IdP and MFA vendor.

    Hope this helps!

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    Becky Powell
    Principal Product Manager
    Genesys - Employees
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  • 9.  RE: SSO with MFA currently integrated with Genesys Cloud

    Posted 27 days ago
    Hi Becky,

    That's great.  Thank you for sharing.

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    Carlos Celestial
    Trends and Technologies Inc
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