Hello George
Please accept my apologies for the delay.
Yes, that is working and timing out after 10 seconds now, I did not need to change anything.
Thank you once again for looking into it.
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Thanks and regards
Samuel Polgar
CVT (Global) Pty Ltd
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Original Message:
Sent: 08-12-2019 12:36
From: George Ganahl
Subject: Warm transfer to a user - timeout
@Samuel Polgar do you have an update on this topic?
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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
Original Message:
Sent: 07-15-2019 13:26
From: George Ganahl
Subject: Warm transfer to a user - timeout
Samuel, I was just trying to reproduce the behavior you describe (30-second timeout before going to voicemail when doing a consult transfer) and I cannot do so. For me, the consult call times out at the number of seconds specified on the Phone tab in the receiving user's settings.
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George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
Original Message:
Sent: 06-20-2019 18:31
From: Samuel Polgar
Subject: Warm transfer to a user - timeout
Hello Cole
Hope you are well, and thank you for letting me know.
To help clarify, the transfer I was referring to was a user to user transfer. In this scenario, for example, Cole is on a call with a customer and wants to transfer to another agent, George. Cole hits the warm transfer button and waits to talk to George. George doesn't pickup his phone, and after 30 seconds Cole hears Georges PureCloud voicemail.
Is there anywhere to change this 30 seconds timeout?
George's user settings are currently set to timeout at 12 seconds (People > Phone > Timeout Seconds).
George's Queue settings are currently set to timeout at 18 seconds.
The Org's settings are currently set to timeout at 12 seconds.
Please let me know if I could help to explain further.
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Thanks and regards
Samuel Polgar
CVT (Global) Pty Ltd
Original Message:
Sent: 06-20-2019 10:03
From: Cole Callahan
Subject: Warm transfer to a user - timeout
Hi Samuel!
Great question to bring to the community, but it looks like it may have went unanswered! In the most recent episode of the PureCloud Community Q&A Show, PureCloud Legend @George Ganahl shares his analysis on your question! Check it out!
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Cole Callahan
Genesys - Employees
Online Community Coordinator
Original Message:
Sent: 06-06-2019 01:25
From: Samuel Polgar
Subject: Warm transfer to a user - timeout
Dear PureCloud
Hope you are well.
We are investigating the Timeout to do a warm transfer to a user and we are finding the system is defaulting to 30 seconds before transferring to the PureCloud voicemail.
In the organisation settings there appears to be a timeout setting "The number of seconds to alert the user before the call rolls over to voicemail." We updated this and it did not correspond to the transfer function.
We are curious if there is an option to change this please?
#Telephony
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Thanks and regards
Samuel Polgar
CVT (Global) Pty Ltd
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