Hi,

Our customer ask if it is possible to send a voice record of an interaction through email and only interactions finished with specific wrap up code 

Please could you tell me if it is possible ?

Thank you in advance.
#Reporting/Analytics
#SystemAdministration

At present, you need to use the API and a web service that monitors the agent or queue for disconnect and then run other API's for the extraction of the recording (or just the link would be easier) and email it out through a final API.  It is very cumbersome and not easy to implement.  

Very soon we will have disconnect data actions which will allow a lot more flexibility and not require the monitoring for disconnects and you will have all the information you need at the time that data action is run - cutting down the steps to maybe 1 or 2.  

If this is something you need immediately, contact me and Avtex would be glad to get the discussion going for a project.  

Robert

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 03-20-2020 11:19
From: Oudderhem Mostafa
Subject: Send recording through email for specific wrap up code

Hi,

Our customer ask if it is possible to send a voice record of an interaction through email and only interactions finished with specific wrap up code

Please could you tell me if it is possible ?

Thank you in advance.
#Reporting/Analytics
#SystemAdministration

Hi Robert,

Thanks for your reply, I understand that this feature is not included in the Purecloud and it can be performed though developement

I will check with the customer and let you know if he is still interessting of this feature

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 03-21-2020 17:35
From: Robert Wakefield-Carl
Subject: Send recording through email for specific wrap up code

At present, you need to use the API and a web service that monitors the agent or queue for disconnect and then run other API's for the extraction of the recording (or just the link would be easier) and email it out through a final API.  It is very cumbersome and not easy to implement.

Very soon we will have disconnect data actions which will allow a lot more flexibility and not require the monitoring for disconnects and you will have all the information you need at the time that data action is run - cutting down the steps to maybe 1 or 2.

If this is something you need immediately, contact me and Avtex would be glad to get the discussion going for a project.

Robert

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 03-20-2020 11:19
From: Oudderhem Mostafa
Subject: Send recording through email for specific wrap up code

Hi,

Our customer ask if it is possible to send a voice record of an interaction through email and only interactions finished with specific wrap up code

Please could you tell me if it is possible ?

Thank you in advance.
#Reporting/Analytics
#SystemAdministration