​Good Morning,

I have created a second Division, Our Los Angeles Office will remain in the "Home" Division and our Florida Office will be in the newly created Division.

During non-business hours I moved all people, queues, management group, call flows (inbound and in-Queue), anywhere I could find a spot to change the Division, I did.

as an FYI, inbound calls to the Florida Queues originate in the "Home" Division Call Flows and depending on the prompt pressed are redirected to Florida

calls make it into the call flows, etc. but once the attempt to connect the caller to the Florida Queue the call is disconnected, any action prior to the connection made to the Florida Queues does seem to function correctly.

Any thoughts on what I may have missed? can the calls come in to one division and then connect to a queue in another division?

can calls between Agents in separate Divisions be made? can they transfer calls to each other?

Thank you, Mike
#Unsure/Other

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------
​

can the calls come in to one division and then connect to a queue in another division?
yes
can calls between Agents in separate Divisions be made? 
yes
can they transfer calls to each other?
yes

Open a support ticket.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 08-13-2019 10:46
From: Michael Schimento
Subject: Divisions

​Good Morning,

I have created a second Division, Our Los Angeles Office will remain in the "Home" Division and our Florida Office will be in the newly created Division.

During non-business hours I moved all people, queues, management group, call flows (inbound and in-Queue), anywhere I could find a spot to change the Division, I did.

as an FYI, inbound calls to the Florida Queues originate in the "Home" Division Call Flows and depending on the prompt pressed are redirected to Florida

calls make it into the call flows, etc. but once the attempt to connect the caller to the Florida Queue the call is disconnected, any action prior to the connection made to the Florida Queues does seem to function correctly.

Any thoughts on what I may have missed? can the calls come in to one division and then connect to a queue in another division?

can calls between Agents in separate Divisions be made? can they transfer calls to each other?

Thank you, Mike
#Unsure/Other

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------
​

Thank you and I will open a ticket

it is not something as stupid as I had the people themselves in just the 1 division (new secondary) under Roles​ is it?

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

Original Message:
Sent: 08-13-2019 11:40
From: Melissa Bailey
Subject: Divisions

can the calls come in to one division and then connect to a queue in another division?
yes
can calls between Agents in separate Divisions be made? 
yes
can they transfer calls to each other?
yes

Open a support ticket.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-13-2019 10:46
From: Michael Schimento
Subject: Divisions

​Good Morning,

I have created a second Division, Our Los Angeles Office will remain in the "Home" Division and our Florida Office will be in the newly created Division.

During non-business hours I moved all people, queues, management group, call flows (inbound and in-Queue), anywhere I could find a spot to change the Division, I did.

as an FYI, inbound calls to the Florida Queues originate in the "Home" Division Call Flows and depending on the prompt pressed are redirected to Florida

calls make it into the call flows, etc. but once the attempt to connect the caller to the Florida Queue the call is disconnected, any action prior to the connection made to the Florida Queues does seem to function correctly.

Any thoughts on what I may have missed? can the calls come in to one division and then connect to a queue in another division?

can calls between Agents in separate Divisions be made? can they transfer calls to each other?

Thank you, Mike
#Unsure/Other

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------
​

No

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 08-13-2019 11:51
From: Michael Schimento
Subject: Divisions

Thank you and I will open a ticket

it is not something as stupid as I had the people themselves in just the 1 division (new secondary) under Roles​ is it?

------------------------------
Michael Schimento
Zenith Insurance Company

Original Message:
Sent: 08-13-2019 11:40
From: Melissa Bailey
Subject: Divisions

can the calls come in to one division and then connect to a queue in another division?
yes
can calls between Agents in separate Divisions be made? 
yes
can they transfer calls to each other?
yes

Open a support ticket.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-13-2019 10:46
From: Michael Schimento
Subject: Divisions

​Good Morning,

I have created a second Division, Our Los Angeles Office will remain in the "Home" Division and our Florida Office will be in the newly created Division.

During non-business hours I moved all people, queues, management group, call flows (inbound and in-Queue), anywhere I could find a spot to change the Division, I did.

as an FYI, inbound calls to the Florida Queues originate in the "Home" Division Call Flows and depending on the prompt pressed are redirected to Florida

calls make it into the call flows, etc. but once the attempt to connect the caller to the Florida Queue the call is disconnected, any action prior to the connection made to the Florida Queues does seem to function correctly.

Any thoughts on what I may have missed? can the calls come in to one division and then connect to a queue in another division?

can calls between Agents in separate Divisions be made? can they transfer calls to each other?

Thank you, Mike
#Unsure/Other

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------
​

thanks​

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------

Original Message:
Sent: 08-13-2019 12:22
From: Melissa Bailey
Subject: Divisions

No

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-13-2019 11:51
From: Michael Schimento
Subject: Divisions

Thank you and I will open a ticket

it is not something as stupid as I had the people themselves in just the 1 division (new secondary) under Roles​ is it?

------------------------------
Michael Schimento
Zenith Insurance Company

Original Message:
Sent: 08-13-2019 11:40
From: Melissa Bailey
Subject: Divisions

can the calls come in to one division and then connect to a queue in another division?
yes
can calls between Agents in separate Divisions be made? 
yes
can they transfer calls to each other?
yes

Open a support ticket.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-13-2019 10:46
From: Michael Schimento
Subject: Divisions

​Good Morning,

I have created a second Division, Our Los Angeles Office will remain in the "Home" Division and our Florida Office will be in the newly created Division.

During non-business hours I moved all people, queues, management group, call flows (inbound and in-Queue), anywhere I could find a spot to change the Division, I did.

as an FYI, inbound calls to the Florida Queues originate in the "Home" Division Call Flows and depending on the prompt pressed are redirected to Florida

calls make it into the call flows, etc. but once the attempt to connect the caller to the Florida Queue the call is disconnected, any action prior to the connection made to the Florida Queues does seem to function correctly.

Any thoughts on what I may have missed? can the calls come in to one division and then connect to a queue in another division?

can calls between Agents in separate Divisions be made? can they transfer calls to each other?

Thank you, Mike
#Unsure/Other

------------------------------
Michael Schimento
Zenith Insurance Company
------------------------------
​