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ACD Faxing noted on the New Feature for Fax Email

  • 1.  ACD Faxing noted on the New Feature for Fax Email

    Top 25 Contributor
    Posted 17 days ago
    Curious, I noticed this on the "Notes" section, just wondering if this was a typo. I was not aware of ACD Faxing.

    Notes:
    • If you are a PureCloud user in a HIPAA-compliant organizationyou will not receive email notifications for faxes but you will continue to receive in-app notifications for new faxes. You can view faxes by accessing your inbox.
    • There is a compatibility issue with Microsoft Outlook version 15.27 for Mac 2016 that creates an issue when you forward an email to another user. If you experience this issue when you forward an email notification to another user, update to the latest version of Outlook. 
    • You will not receive an email for ACD faxes.
    • Email notifications are in English, even if your selected language is not English.

    #Routing(ACD/IVR)

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    Angelia Harper
    Avtex Solutions, LLC
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  • 2.  RE: ACD Faxing noted on the New Feature for Fax Email

    Top 25 Contributor
    Posted 11 days ago
    Hi Angelia,

    I had noticed this as well and was curious if this might be related to a new feature on the way.

    @George Ganahl any idea what the deal is with this?

    Should we wait until Wednesday to see if something is being announced at Virtual Xperience?

    Thanks,​

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    Daniel McLeod
    Qsect LLC
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  • 3.  RE: ACD Faxing noted on the New Feature for Fax Email

    GENESYS
    Posted 22 hours ago
    @trey buck do you happen to know? I didn't see anything specific in our upcoming features. Perhaps related to fax-to-email somehow? ​

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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