Genesys Cloud (formerly PureCloud)

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Database data changes

  • 1.  Database data changes

    Posted 9 days ago
    Our Customer reports that aggregated data changes over time in Genesys Cloud. Typically data like f.ex ASA will change after some time(24 - 36 hours), probably it is related to interactions beeing ended - but is there a time when we can expect the time to be fixed - ie. not changed anymore. Any experiences ?
    #Reporting/Analytics

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    Bent Slyngstad
    Atea AS
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  • 2.  RE: Database data changes

    GENESYS
    Posted 9 days ago
    @Darlene Oordt your thoughts? ​

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Database data changes

    GENESYS
    Posted 9 days ago
    I'd recommend you log a case with care that has some specific examples of what they see changing.  Thank you!

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    Darlene Oordt
    Sr. Director Product Management
    Genesys - Employees
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