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Mini Edge Concurrent Call Capacity

  • 1.  Mini Edge Concurrent Call Capacity

    Posted 05-15-2020 06:40
    Edited by Harshit Parsai 05-15-2020 09:23
    Hi Team

    We found an issue with maximum call capacity of the Mini Edge while doing Load testing.

    When we tried to push 75 calls on one Edge and the call were getting dropped from the Edge with a Bye message (Insufficient Media Capacity).

    Our Service provider pushed 74 calls from their end and they were getting busy message from Edge, hence we could not test the maximum concurrent call capacity of the Edges.

    While testing one edge, we have put the other Edge out of Service. Same issue was observed on both Edges.
    Edges were able to handle 70 calls but could not handle 75 calls.
    We also observed that the Edge CPU was hitting around 95% when 74 calls were pushed.

    Has any seen this issue with the Mini Edges?

    Regards
    Harshit

    #Telephony

    ------------------------------
    Harshit Parsai
    QPC AUSTRALIA PTY. LTD.
    ------------------------------


  • 2.  RE: Mini Edge Concurrent Call Capacity

    Top 25 Contributor
    Posted 05-15-2020 08:21
    Hi Harshit,

    What is the Max Calls setting on your trunk set to?

    What codec are you using?


    Thanks,

    ------------------------------
    Daniel McLeod
    Qsect LLC
    ------------------------------



  • 3.  RE: Mini Edge Concurrent Call Capacity

    Posted 05-15-2020 09:18
    Hi Daniel

    Thanks for your response, please see the below information:

    What is the Max Calls setting on your trunk set to?
    Default 350

    What codec are you using?
    audio/PCMA (G.711A)

    Regards
    Harshit

    ------------------------------
    Harshit Parsai
    CALLSCAN AUSTRALIA PTY. LTD.
    ------------------------------



  • 4.  RE: Mini Edge Concurrent Call Capacity

    GENESYS
    Posted 05-15-2020 11:28
    Just to be specific...the rating is for a particular scenario:

    Edge Mini 75 with Opus recording and TLS
    Edge Micro 30 with Opus recording and TLS
    Virtual Edge Varies widely based on host activity, hardware, and configuration.

    *These numbers represent optimal conditions. Actual numbers can vary depending on the types of operations you perform.



    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 5.  RE: Mini Edge Concurrent Call Capacity

    Top 25 Contributor
    Posted 05-15-2020 11:30
    Hi Harshit,

    Do your gateways support OPUS? I wouldn't think it would matter since you are using G.711A, but it might be worth trying, since the docs specify OPUS.

    Maybe someone from Genesys who has more knowledge about edge specifics will chime in.

    Thanks,

    ------------------------------
    Daniel McLeod
    Qsect LLC
    ------------------------------



  • 6.  RE: Mini Edge Concurrent Call Capacity

    GENESYS
    Posted 05-15-2020 12:02
    Based upon the Mini edge testing, with optimal conditions @75 concurrent calls the mini CPU should be at 65%-75% capacity.

    So, @Harshit Parsai what else are you putting through the edge besides G.711? Are you using dual-channel recording? Are phones registering and provisioning at the same time? IVR doing Data Actions to external sources? All the calls in queue playing menus and hold music? Anything else?

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 7.  RE: Mini Edge Concurrent Call Capacity

    Posted 05-18-2020 03:40
    Hi George

    Thanks for your response.

    Yes, we are using G.711A codecs with Line recording and Dual Channel recording enabled. Only WebRTC phones being used. No IVR Data Actions.
    However, a Custom In-queue flow with Loop and Emergency schedule check with custom hold music.

    Please let me know if you need any more details.

    Regards
    Harshit

    ------------------------------
    Harshit Parsai
    CALLSCAN AUSTRALIA PTY. LTD.
    ------------------------------



  • 8.  RE: Mini Edge Concurrent Call Capacity

    GENESYS
    Posted 05-18-2020 17:21
    I don't really need more details. Your scenario is not within the optimal conditions listed in the documentation for Mini Edge capacity, so I would not necessarily expect you to be able to reach the 75 concurrent calls specified there. It sounds like your edge is probably performing as designed and within specifications.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------