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Ability to route email through a architecture email flow before sending it out.

  • 1.  Ability to route email through a architecture email flow before sending it out.

    Top 25 Contributor
    Posted 02-19-2021 18:23
    We wish to add some identifiers while agents are sending an outbound email through a architecture email flow. how can we add some identifiers of reportingData, when agents are sending an outbound email.

    Thanks,
    Rajnish
    #ArchitectureandDesign
    #DigitalChannels
    #Routing(ACD/IVR)

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    Rajnish Roy
    Thermo Fisher Scientific Inc
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  • 2.  RE: Ability to route email through a architecture email flow before sending it out.

    Top 25 Contributor
    Posted 03-02-2021 00:59
    Not that I could think of.  You do have a couple of options.

    1. Use a 3rd-party SMTP server that can copy the email and send it back into another Email to a queue that deletes them after coming back in just for reporting.
    2. Send to another email address that then comes in, retrieves the necessary information from the original and does are reply using the supplied values and then routes to a queue to be deleted.

    I guess it depends on what you are missing in your reporting now and if there are ways you can use Flow Outcomes or other reporting means to achieve it on the original inbound Email.  


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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