Hi Folks,
We have a situation where our SIP trunks are becoming regularly congested due to a massive increase in call volumes as a resulf of COVID-19.
Unfortunately we are not in postion to radpidly upscale our contact centre agent count, and rather than have callers wait for extended times we are just letting the busy signal go through. Not ideal, I know.
Issue is that when the trunks are full it's not only our inbound callers who get busy signals, it's also our staff trying to dial out.
So, the question is, is it possible to set a limit on inbound SIP call volumes - say 10 less per channel than we think causes busy tones - with the 10 channels reserved for direct (non-queue) outound use?
thanks
Christian
#SIP/VolP------------------------------
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Christian Legg
MyBudget
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