Genesys Cloud (formerly PureCloud)

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Admin vs Master Admin

  • 1.  Admin vs Master Admin

    Top 25 Contributor
    Posted 09-16-2020 18:59
    What's the different use cases for each of these roles?
    #SystemAdministration

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 2.  RE: Admin vs Master Admin

    GCAP Member
    Posted 09-17-2020 03:09
    Hi @Vaun McCarthy you can see the difference here: ​
    Products, roles, and permissions list - Genesys Cloud Resource Center
    I hope it helps

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    Gennaro Montanino
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  • 3.  RE: Admin vs Master Admin

    Top 25 Contributor
    Posted 09-17-2020 03:11
    Hi Gennaro, I have looked through that, but wondering what people are actually using those different roles for out there in the real world, ie one for a "customer" admin vs the other for "partner" admins?

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 4.  RE: Admin vs Master Admin

    GCAP Member
    Posted 09-17-2020 03:19
    It depends of what you want to achieve with different Roles. You can create a "CustomerAdmin" Role with specific permissions that meet your needs as well with a "PartnerAdmin"

    Start with "What the persons with Admin Roles should should not do"? Try to see if standard role meet your requirements otherwise create a new one
    /g/

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    Gennaro Montanino
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  • 5.  RE: Admin vs Master Admin

    GENESYS
    Posted 09-17-2020 10:03
    The admin role is basic administrative rights. The Master Admin role adds on Contact Center administrative rights.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 6.  RE: Admin vs Master Admin

    Posted 09-17-2020 16:42
    So which one would you assign to a business team and which one would be for IT - assuming that all flows, routing, telephony, most system administrative functions are handled by IT?

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    Brenda Wynne
    Alcon Vision LLC
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