Nice find, I believe these API calls are what they implemented for use with the Network Tools section in the edge diagnostics
I've tested these API calls on a customer with Standard v3 edges and they work, you run the POST API for the test you want to run, then the GET API to get the results, I found this forum on the developer site which goes over it
https://developer.mypurecloud.com.au/forum/t/requesting-an-example-how-edge-diagnostics-work-please/8514I tested these API calls on a customer with Edge Mini's and Standard v2 edges and they don't work, the POST API will get 202 Accepted, but when you run the GET API you get back the below, so these are only available on the Standard v3 Edges.
{
"commandCorrelationId": "<Unique ID removed>",
"diagnostics": "Not implemented"
}
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Nathan Kaden
CALLSCAN AUSTRALIA PTY. LTD.
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Original Message:
Sent: 01-24-2021 20:45
From: Robert Wakefield-Carl
Subject: Network Tools for GC Edges
New to me as well. Have not seen these. I did check the API and there are some calls for this at Telephony Providers Edge (mypurecloud.com)
Looks like you can do nslookup, ping, route, and tracepath.
These are in the Developer Tools as well, making it easy to access. Probably we will see these in the UI fairly soon.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-24-2021 19:27
From: Nathan Kaden
Subject: Network Tools for GC Edges
Hi All,
I'm trying to find any documentation around the Network Tools in edge Diagnostics, I can't find anything about this becoming available in the Release Notes or the Edge and Media Tier Release Notes, also can't find anything on Resource Centre, I even tried the help within Genesys Cloud while looking at the Network Tools themselves.
These Network Tools which allow you to run nslookup, ping, route, and tracepath tests from the edge, but it seems these tools are only available on Standard v3 edges, I have a few customers using Standard v2 edges and don't have access to the tools.
Does anyone have any documentation around this?
#PlatformAdministration
#SIP/VolP
#Telephony
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Nathan Kaden
CALLSCAN AUSTRALIA PTY. LTD.
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