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  • 1.  Transferring Emails to External Contacts

    Posted 06-27-2019 15:27
    I'm new to PureCloud.  Is it possible to transfer received emails to external contacts?  If so, what permissions are required to do so?

    Thanks
    #SystemAdministration

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    Fred Walker
    SGE North America Serviceco, LLC
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  • 2.  RE: Transferring Emails to External Contacts

    Posted 06-28-2019 04:23
    You can make a contact and forward the e-mail, we are using this construction.

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    Donny Willems
    KEMBIT B.V.
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  • 3.  RE: Transferring Emails to External Contacts
    Best Answer

    GENESYS
    Posted 07-02-2019 17:29
    As a side note, you don't have to create the External Contact. That's handy if you want to forward emails to the same people fairly often.

    And, it's not really a Forward. You just change the To: email address in the Reply to whatever email you want to send it on to, so it's really replying to someone other than the original sender. 

    If you want to include the attachments and inline images, you have to download them and re-attach or add them back in.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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  • 4.  RE: Transferring Emails to External Contacts

    Posted 07-03-2019 13:42
    Thanks George!  Appreciate the feedback.

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    Fred Walker
    SGE North America Serviceco, LLC
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  • 5.  RE: Transferring Emails to External Contacts

    GENESYS
    Posted 07-02-2019 15:54
    Edited by Cole Callahan 07-03-2019 09:30
    Hi Fred!

    Great question! Your question was discussed on the most recent episode of the PureCloud Community Q&A Show, and @Jordan Robinson-Rucker shares her thoughts! Check it out here! ​

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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  • 6.  RE: Transferring Emails to External Contacts

    GENESYS
    Posted 07-03-2019 09:19
    I just re-read this question, and, in the video, I don't think I answered what Fred was asking. Luckily, it sounds like George's answer is what you needed.

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    Jordan Robinson-Rucker
    PureCloud Technical Writer
    Genesys - Employees
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  • 7.  RE: Transferring Emails to External Contacts

    Posted 07-03-2019 13:43
    Thanks Cole!  This is great info!

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    Fred Walker
    SGE North America Serviceco, LLC
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