Hi
Mohammad Khaleel:
I recommend you to check these references:
1. PureCloud HelpSocial AppFoundry:
https://www.helpsocial.com/helpsocial-and-genesys-partner-to-deliver-enterprise-social-customer-care-in-the-contact-center/2. Guest Chat API - I think it is appropiate for your use case:
https://developer.mypurecloud.com/api/webchat/guestchat.htmlIf you have any questions about how it works do not dude to ask to the organization I am working (Global networks Solutions, Cali, Colombia).
I hope this helps you.
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William Martín Chávez González
Global Networks Solutions S.A.
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Original Message:
Sent: 11-03-2019 04:40
From: Mohammad Khaleel
Subject: Third Party Chat integration
Hi Team,
I want to integrate PureCloud chat with the customer Mobile Application and the chat is third party chat. I was trying to search for the documentation related to third-party chat integration but I couldn't.
Would anyone please share the process of integration with third-party mobile chat integration. what is the Genesys role in it and what is the customer role etc
#Integrations
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Mohammad
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