Hello
@Phil Whitener,
Thank you for your reply.
See the attachment named "Change the Edge name when replacing the Edge.xlsx".
I made a sequence diagram based on Phil's answer, but do you recognize it?
If the IP address and Edge name of Edge are the same and exchanged, will the connection between "Primary Edge" and "Secondary Edge" of the phone be in the state of Sequence 4?
Or will it be in sequence 6?
I want to quickly return the phone connection with the Edge exchanged to the state of Sequence 1.
Regards,Hiroto Yamamoto,#Telephony#PhilWhitener------------------------------HIROTO YAMAMOTOMitsui Knowledge Industry Co., Ltd------------------------------
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HIROTO YAMAMOTO
Mitsui Knowledge Industry Co., Ltd
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Original Message:
Sent: 10-16-2020 09:15
From: Phil Whitener
Subject: Change the Edge name when replacing the Edge.
Once the renamed Edge is brought back into service phones will be assigned to it, but initially it will be assigned as the secondary Edge assignment for the phones. Phones do not have specific primary and secondary Edges, rather the assignments are dynamic based on the Edges that are available to it in the sites. How many phones are assigned to the Edge is dependent on how many Edges you have in the site.
If you want to force phones to the new Edge for testing you can take one of the other Edges out of service to force a rebalance.
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Phil Whitener
Genesys - Employees
Original Message:
Sent: 10-16-2020 04:46
From: HIROTO YAMAMOTO
Subject: Change the Edge name when replacing the Edge.
Hi There,
When you replace the Edge, you make the Edge "out of service" and move the phone to the secondary Edge, but when you configure the new Edge, you configure the Edge name with the new name.
Does the phone automatically connect to the primary Edge when I change the Edge back to "In-Service" with the new name?
The IP address inherits the same settings.
The link I referred to.
https://help.mypurecloud.com/articles/replace-an-edge/
https://help.mypurecloud.com/articles/phone-redundancy/
Regards,
Hiroto Yamamoto,
#Telephony
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HIROTO YAMAMOTO
Mitsui Knowledge Industry Co., Ltd
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